Tag Archives: CX articles & insights

cashless society: is physical currency gone for good in 2023?

The Australian financial landscape is set for a significant transformation as we increasingly shift away from cash to digital alternatives. According to the Reserve Bank of Australia (RBA) earlier this…

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SME sentiment remains optimistic as profitability recovers

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker provides cause for optimism, with YoY revenues rebounding from an annual low in…

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Aussies set to spend $10.5 billion on Christmas gifts despite cost-of-living crisis

‘Tis the season to spend! Despite the cost-of-living crisis dominating headlines throughout the year, Christmas cheer and gift giving fever is inspiring Aussies to dig deep into their pockets and…

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taking a digital first approach to government service design

The delivery model for many local, state and federal Government services can create painful experiences for customers and does not always meet their needs or expectations. A digital first approach…

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SME sentiment pops – are we turning a corner?

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker suggests confidence is growing in line with falling inflation and the stabilisation of…

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how strategic technology investment fuels growth in Australian SMEs

the critical role of SMEs in Australia’s economy Small and Medium-sized Enterprises (SMEs) serve as the linchpin of Australia’s economic fabric, responsible for considerable contributions to job creation, innovation, and…

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challenging landscape persists as revenues decline

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker offers a snapshot of persistent challenges and a glimmer of hope. The downward trajectory of…

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interest rates and energy costs drive SME sentiment lower

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows both positive and negative indicators in June. Notably, 37% of SME decision-makers reported a…

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39% of SMEs fearful of recession

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite slightly softer revenue and profit numbers, SME financial performance was relatively strong…

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SMEs report stronger financials but recruitment activity stalls

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows a significant improvement in financial performance in April 2023, following a slow start to the…

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