Tag Archives: customer experience

building trust in Australian public services: the road to customer-centricity

Posted on March 26, 2024 Posted inCX, CJM, Consumer & Retail, QN, Social & Government, Technology & TelcoTags:Australian public sector, culture change, customer experience, customer-centricity, integrity, public service, trust

Creating a positive and dynamic experience for customers of Australian public service organisations starts with trust. To earn it, public service providers should take a customer-centric approach which puts the…