Tag Archives: business priorities

39% of SMEs fearful of recession

Posted on June 6, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite slightly softer revenue and profit numbers, SME financial performance was relatively strong…

SMEs report stronger financials but recruitment activity stalls

Posted on May 5, 2023 Posted inFinancial Services, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows a significant improvement in financial performance in April 2023, following a slow start to the…

SMEs remain resilient despite fears of recession

Posted on April 4, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite significant challenges, all key performance indicators ticked upwards in March. One quarter…

customer journey mapping in a post-pandemic world

Posted on March 8, 2023 Posted inCX, CJMTags:business priorities, customer journey maps, CX, CX articles & insights, digital transformation, strategic planning

For a Customer Experience Leader, the number one goal is putting the customer at the centre of everything that the organisation does, through decision making, policy making and product design,…

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