Terms & Conditions 

1. Scope of Agreement This document outlines the terms and conditions under which Fifth Quadrant Pty Ltd  certified under ISO 20252:2019, agrees to provide market research services to “the Client”. These terms are binding upon acceptance of the proposal by the Client.  

2. Services Fifth Quadrant Pty Ltd shall provide market research services as detailed in this  proposal. Any amendments to the scope of services must be agreed upon in writing by both parties.  

3. ISO 20252:2019 Certification Fifth Quadrant Pty Ltd is committed to maintaining the highest standards in market research and complies with ISO 20252:2019. The Client acknowledges that all research activities will be conducted in accordance with these standards to ensure quality, transparency, and ethical compliance.  

4. Confidentiality 4.1 Both parties agree to keep all information shared under this agreement confidential and use it solely for the purpose of fulfilling the agreed services. 4.2 Fifth Quadrant Pty Ltd will ensure that all data collected during the research process is handled in compliance with ISO 20252:2019 and applicable data protection laws.  

5. Intellectual Property 5.1 The results, reports, and deliverables produced by Fifth Quadrant Pty Ltd under this agreement shall remain the property of the Fifth Quadrant upon full payment of fees. 

6. Privacy Fifth Quadrant Pty Ltd complies with all applicable Australian Privacy Laws and adheres to the standards of ISO 20252:2019. By providing us with a database of participants, you confirm that you have obtained the necessary consent from all individuals to contact them for the purpose of market research.  

7. Fees and Payment 7.1 Fees for the services are outlined in the Proposal and are exclusive of taxes unless stated otherwise. 7.2 Standard Payment terms are as follows: 30 days unless otherwise outlined in this Statement of Work. 7.3 Late payments will incur interest at a rate of 0.83% per month.  

8. Timelines and Deliverables Fifth Quadrant Pty Ltd will use reasonable efforts to deliver the agreed services within the timelines specified in the Proposal. Delays caused by unforeseen circumstances, including those beyond Fifth Quadrant Pty Ltd’s control, will be communicated promptly.  

9. Liability Fifth Quadrant Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of the research deliverables.  

10. Termination If the Client terminates the agreement before the completion of services, Fifth Quadrant Pty Ltd shall be entitled to payment for work completed up and expenses to the date of termination.  

11. Compliance with Laws Fifth Quadrant Pty Ltd will conduct all research activities in compliance with applicable laws and regulations, including data protection and privacy laws relevant to the jurisdiction of the project.  

12. Dispute Resolution Any disputes arising under this agreement shall be resolved through negotiation. If unresolved, disputes will be subject to arbitration in accordance with the rules of NSW Ombudsman.  

13. Governing Law This agreement shall be governed by the laws of New South Wales, Australia.  

14. Entire Agreement This document constitutes the entire agreement between the parties and supersedes any prior discussions or agreements. Any amendments must be made in writing.