Fifth Quadrant – Collection Statement
Effective Date: 1st October 2024
Introduction
Fifth Quadrant Pty Ltd (“we”, “us”, or “our”) is committed to protecting the privacy of individuals and ensuring that we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a market research company certified under ISO 20252:2019, we adhere to international standards and best practices in market, opinion, and social research.
What Personal Information Do We Collect?
We may collect the following types of personal information in the course of conducting our research:
- Name, address, phone number, and email address
- Demographic information (age, gender, income, education level)
- Responses to survey questions or interviews
- Opinions and preferences related to products, services, or social issues
- Employment information (if applicable)
- Any other information that you voluntarily provide
How We Collect Information
We collect personal information directly from you via:
- Online surveys
- Telephone interviews
- Focus groups
- Face-to-face interviews
- Social media or third-party platforms where appropriate and authorized
Purpose of Collection
We collect personal information for the purposes of:
- Conducting market, opinion, or social research
- Analysing research data and trends
- Reporting aggregate results to clients
- Improving products, services, or social policies
The information collected will be used solely for research purposes and will not be used to sell or market products to you.
Use and Disclosure of Information
Personal information will be used in a de-identified form wherever possible. In some cases, we may need to share identifiable information with:
- Our clients for research purposes
- Service providers engaged to assist in conducting research (e.g., data processors)
- Government or regulatory authorities as required by law
We take all reasonable steps to ensure that your information is treated confidentially and securely.
Data Security and Retention
We are committed to protecting your personal information from unauthorised access, misuse, or loss. We store your information securely, using physical, electronic, and managerial measures. In compliance with ISO 20252:2019, we also regularly review and improve our data protection practices.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, after which it is securely destroyed or anonymised.
Access and Correction
You have the right to access the personal information we hold about you and request corrections to ensure its accuracy. To make such a request, please contact us using the details below.
Contact Information
If you have any questions about this Collection Statement or wish to make a privacy-related complaint, please contact:
Privacy Officer
Fifth Quadrant Pty Ltd
Level 6, 54 Miller Street
North Sydney, NSW 2060
Phone: +61 2 9927 3333
Email: editor@fifthquadrant.com.au
Complaints
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.