the evolving nature of vehicle ownership
“Car ownership is dead! The future is shared!” “No more need for new cars sitting in dealership showrooms with bows on…” We regularly see articles expressing this sentiment, particularly in…
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the future of aussie utes: will EVs take the wheel?
It is no secret that Aussies love utes. Whether it’s work or play, towing or off-roading, Australians love a car that can do it all. What does that mean in…
Continue readingmarch 2023 new vehicle sales – a changing of the guard?
Monthly vehicle sales increased in March, up 12% from February as EVs and Chinese manufacturers continued their strong start to 2023. Despite this, it was still the weakest March in…
Continue readingSMEs remain resilient despite fears of recession
Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite significant challenges, all key performance indicators ticked upwards in March. One quarter…
Continue readingrunning a successful car clinic
In this explainer article we explore Car Clinics. breaking out the key steps involved, what it takes to ensure smooth operations on the day, and how we deliver robust insights…
Continue readingpurposeful partnerships: a change for the better
Brand sponsorships are common in today’s world, but more than two years of riding the pandemic tidal wave has dramatically changed the landscape. Sports and entertainment cancellations worldwide meant marketers…
Continue readingdealership servicing in a changing world
The world of the automotive dealership is changing. Electric vehicles are driving significant market change, with many OEMs also using this as a trigger to review franchise arrangements or shift…
Continue readingfebruary 2023 new vehicle sales – EV growth and changes within LCVs
Another steady month of new vehicle sales in February sets 2023 up for a strong year. The February VFACTS numbers highlight the excitement around EVs (and the impact they’re having…
Continue readingcustomer journey mapping in a post-pandemic world
For a Customer Experience Leader, the number one goal is putting the customer at the centre of everything that the organisation does, through decision making, policy making and product design,…
Continue readingtipping point for SMEs as sentiment falls significantly
Updates to this research are published monthly. View Previous Wave. The latest wave of the SME Sentiment Tracker shows after a long road back and a strong Christmas period, SME revenue, profit and…
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