Category Archives: Technology & Telco

Enabling success for tomorrow

australian SMEs: AI adoption trends

Posted on January 28, 2025 Posted inTechnology & Telco

Advances in AI technology and adoption trends are reshaping how Australian businesses evaluate their digital futures. Our latest research conducted for the National AI Centre (NAIC) highlights how small and…

2025 global trends: will AI, crypto, and sustainability stay in the spotlight?

Posted on January 1, 2025 Posted inTL, Consumer & Retail, Energy Transition, Technology & Telco

As we enter 2025, the global landscape continues to evolve at a rapid pace, shaped by technological breakthroughs, financial transformations, and environmental challenges. This analysis examines key global trends from…

Reshaping Digital Boundaries: Australia’s Under-16 Social Media Ban

Posted on December 18, 2024 Posted inUncategorized, Consumer & Retail, Social & Government, Technology & Telco, TL

In an unprecedented move, Australia has enacted legislation banning social media access for individuals under 16, marking a landmark intervention in youth digital protection. The policy, which will come into…

business leaders key to responsible AI

Posted on September 5, 2024 Posted inUncategorized, B2B, Technology & Telco, TL

As we stand on the cusp of an AI revolution, the importance of implementing Responsible AI (RAI) practices has never been more critical. Our latest research, the Australian Responsible AI…

powering tomorrow: the renewable energy revolution

Posted on July 17, 2024 Posted inQN, B2B, Built Environment, Technology & Telco, Transport & Industrial, UncategorizedTags:decarbonisation, market research, Renewable Energy, Solar power, wind power

Renewable energy is experiencing a transformative phase worldwide, with unprecedented investments, technological advancements, and policy shifts driving the sector forward. As nations strive to meet climate goals and reduce dependency…

cashless confidence: SMEs embrace change with caution

Posted on March 27, 2024 Posted inB2B, Consumer & Retail, Financial Services, QN, Technology & Telco, TLTags:consumer confidence, market research, SME Insights

In this third post in the series, we continue our exploration of Australia’s transition towards a cashless society. Following on from our previous posts looking at the overall shift to…

building trust in Australian public services: the road to customer-centricity

Posted on March 26, 2024 Posted inCX, CJM, Consumer & Retail, QN, Social & Government, Technology & TelcoTags:Australian public sector, culture change, customer experience, customer-centricity, integrity, public service, trust

Creating a positive and dynamic experience for customers of Australian public service organisations starts with trust. To earn it, public service providers should take a customer-centric approach which puts the…

the journey to 3 million

Posted on March 8, 2024 Posted inTL, B2B, Consumer & Retail, Financial Services, QN, Social & Government, Technology & TelcoTags:market research, strategic planning, Thought Leadership Research

Australia’s business sector has shown consistent growth over the years, reaching a total of 2,611,688 businesses by the end of 2023. Accordingly, we decided to take a look back over…

AI mythbusting: can the AI out-predict our team?

Posted on February 15, 2024 Posted inTL, QN, Technology & TelcoTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

In today’s digital era, AI is a vital tool. But, like any new technology, knowing how to get the most out of it and where it falls short is crucial….

beyond the prescription pad: the rise of Generative AI in pharmacy

Posted on January 25, 2024 Posted inHealthcare, QN, Technology & Telco, TLTags:healthcare research, market research, Thought Leadership Research

Generative AI (GenAI) is poised to revolutionise the healthcare sector. It has the potential to improve diagnostic accuracy, increase healthcare efficiency, and reduce drug development costs. Partnerships with big tech…

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