Category Archives: Social & Government

Collective success for tomorrow

public healthcare at a critical crossroads

Posted on March 19, 2025 Posted inHealthcare, CX, QL, QN, Social & Government

The Australian Medical Association’s (AMA) latest Public Hospital Report Card paints a less than rosy picture of Australia’s public healthcare system. While some short-term improvements are evident, the broader trend…

australia’s job market in 2024: navigating challenges and opportunities

Posted on December 20, 2024 Posted inSocial & Government, Uncategorized

Australia’s job market in 2024 has been defined by resilience in a time of economic uncertainty, with employers facing complex structural challenges. Data from Seek reveals that while unemployment remains…

Reshaping Digital Boundaries: Australia’s Under-16 Social Media Ban

Posted on December 18, 2024 Posted inUncategorized, Consumer & Retail, Social & Government, Technology & Telco, TL

In an unprecedented move, Australia has enacted legislation banning social media access for individuals under 16, marking a landmark intervention in youth digital protection. The policy, which will come into…

housing market cooling: how it’s affecting you today

Posted on November 20, 2024 Posted inUncategorized, Built Environment, QN, Social & Government, TL

Over the past four years, we have tracked a series of key economic indicators in the Fifth Quadrant Economic Playbook, offering a comprehensive view of trends across the real estate,…

the gender divide – securing women’s futures

Posted on November 12, 2024 Posted inFinancial Services, Social & Government

In today’s world, personal safety, financial stability, and the rising cost of living are concerns shared by all Australians, but there is a growing disparity in the gender divide and…

SME sentiment points to rise in unemployment

Posted on June 12, 2024 Posted inTL, Consumer & Retail, Financial Services, QN, Social & GovernmentTags:CX articles & insights, market research, strategic planning, Thought Leadership Research

Updates to this research are published monthly. View previous wave The latest Fifth Quadrant SME Sentiment Tracker continues to report soft revenues in line with weak economic conditions. 33% report lower…

SMEs in holding pattern amid interest rate speculation

Posted on May 8, 2024 Posted inTL, Consumer & Retail, Financial Services, QN, Social & GovernmentTags:CX articles & insights, market research, strategic planning, Thought Leadership Research

Updates to this research are published monthly. View previous wave The latest findings from the Fifth Quadrant SME Sentiment Tracker reveal a slight weakening in year-on-year revenue, with 34% of SMEs…

the data behind Australia’s labour market: a closer look at post-pandemic recovery

Posted on April 26, 2024 Posted inTL, Built Environment, QN, Social & Government, UncategorizedTags:Economic Playbook, job listings, market research, unemployment rate

Over the past three and a half years, we have been monitoring a comprehensive set of Australian economic indicators. This data, encompassing real estate, construction, automotive, employment, and retail sectors,…

SME optimism cools as revenue & profitability soften

Posted on April 8, 2024 Posted inTL, Consumer & Retail, Financial Services, QN, Social & GovernmentTags:CX articles & insights, market research, strategic planning, Thought Leadership Research

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker reveals more measured sentiment in March, with revenue declining and expectations regarding lower…

building trust in Australian public services: the road to customer-centricity

Posted on March 26, 2024 Posted inCX, CJM, Consumer & Retail, QN, Social & Government, Technology & TelcoTags:Australian public sector, culture change, customer experience, customer-centricity, integrity, public service, trust

Creating a positive and dynamic experience for customers of Australian public service organisations starts with trust. To earn it, public service providers should take a customer-centric approach which puts the…

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