Category Archives: Expertise

taking a digital first approach to government service design

Posted on September 13, 2023 Posted inSocial & Government, CJM, CX, QLTags:business priorities, CX articles & insights, strategic planning, Thought Leadership Research

The delivery model for many local, state and federal Government services can create painful experiences for customers and does not always meet their needs or expectations. A digital first approach…

environmentally efficient housing in a cost-of-living crisis

Posted on September 11, 2023 Posted inBuilt Environment, QN, TLTags:Thought Leadership Research

With the cost-of-living crisis and rising energy bills continuing to plague our news feeds, it has become even more important for households to find long term solutions to reduce financial…

SME sentiment pops – are we turning a corner?

Posted on September 8, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker suggests confidence is growing in line with falling inflation and the stabilisation of…

VFACTS August new vehicle sales – Toyota roars back to the top

Posted on September 7, 2023 Posted inAuto & Mobility, B2B, QN, TL

The new vehicle sales recovery continued in August, again setting a new record following July’s outstanding result. In fact, the 109,996 vehicles sold in August is the eighth highest month…

how strategic technology investment fuels growth in Australian SMEs

Posted on September 1, 2023 Posted inFinancial Services, B2B, Consumer & Retail, QN, Technology & Telco, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

the critical role of SMEs in Australia’s economy Small and Medium-sized Enterprises (SMEs) serve as the linchpin of Australia’s economic fabric, responsible for considerable contributions to job creation, innovation, and…

manufacturers set to expand production and drive profit growth

Posted on September 1, 2023 Posted inTL, B2B, QN, Transport & IndustrialTags:business priorities, market research, strategic planning

Australian manufacturers expect to increase production volumes in the next 12 months, supported by higher capital expenditure and investment in technology, CommBank report shows. Research conducted by Fifth Quadrant forms…

navigating change: shifting trends in consumer vehicle purchasing

Posted on August 21, 2023 Posted inAuto & Mobility, B2B, QN, TL

The latest report from our consumer tracking study focuses on the automotive sector, unpacking purchasing intentions, the vehicles Australians aspire to, and the key factors impacting these choices. In the…

the ChatGPT experiment by fifth quadrant

Posted on August 18, 2023 Posted inTechnology & Telco, B2B, Financial Services, QN, TLTags:business priorities, market research, SME sentiment tracker, strategic planning

Over the past six months, Fifth Quadrant has embarked on a unique exploration into the awareness and application of ChatGPT amongst Small & Medium Enterprises (SMEs) across Australia. The graphics…

july 2023 new vehicle sales – records set, but where to from here?

Posted on August 17, 2023 Posted inAuto & Mobility, B2B, QN, TL

July new vehicle sales continued the healthy recovery from persistent supply chain issues, with a 15% year-on-year increase. The 96,859 vehicles sold sets an all-time record for the month, which…

challenging landscape persists as revenues decline

Posted on August 10, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker offers a snapshot of persistent challenges and a glimmer of hope. The downward trajectory of…

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