Category Archives: Financial Services

Financial success for tomorrow

the ChatGPT experiment by fifth quadrant

Posted on August 18, 2023 Posted inTechnology & Telco, B2B, Financial Services, QN, TLTags:business priorities, market research, SME sentiment tracker, strategic planning

Over the past six months, Fifth Quadrant has embarked on a unique exploration into the awareness and application of ChatGPT amongst Small & Medium Enterprises (SMEs) across Australia. The graphics…

challenging landscape persists as revenues decline

Posted on August 10, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker offers a snapshot of persistent challenges and a glimmer of hope. The downward trajectory of…

digitalising the in-store experience – captivating the customer

Posted on July 27, 2023 Posted inTL, B2B, Consumer & Retail, Financial Services, QN, Technology & Telco

The digital experience has become increasingly important for retailers in Australia, as it has the potential to drive revenue growth, increase customer loyalty, and improve operational efficiency. The value of…

interest rates and energy costs drive SME sentiment lower

Posted on July 11, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows both positive and negative indicators in June. Notably, 37% of SME decision-makers reported a…

39% of SMEs fearful of recession

Posted on June 6, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite slightly softer revenue and profit numbers, SME financial performance was relatively strong…

digital strategies boosting australian exports

Posted on May 19, 2023 Posted inFinancial Services, B2B, QN, TLTags:business confidence, market research, Thought Leadership Research

The past few years have served as a vivid reminder of just how tightly woven the international tapestry of trade and interdependence really is. The economic aftershocks of the pandemic…

SMEs report stronger financials but recruitment activity stalls

Posted on May 5, 2023 Posted inFinancial Services, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows a significant improvement in financial performance in April 2023, following a slow start to the…

SMEs remain resilient despite fears of recession

Posted on April 4, 2023 Posted inFinancial Services, B2B, QN, TLTags:business priorities, CX articles & insights, market research, SME sentiment tracker, strategic planning

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite significant challenges, all key performance indicators ticked upwards in March. One quarter…

tipping point for SMEs as sentiment falls significantly

Posted on March 7, 2023 Posted inFinancial Services, B2B, QN, TLTags:healthcare research, market research, SME sentiment tracker, Thought Leadership Research

Updates to this research are published monthly. View Previous Wave. The latest wave of the SME Sentiment Tracker shows after a long road back and a strong Christmas period, SME revenue, profit and…

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